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Tacrolimus
- FB Fan -
United Kingdom
6 Posts |
 Posted - 06/03/2004 : 00:09:57
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Am I the only one who is having big ongoing problems with this lot and getting no respone to my tickets and emails?
I ordered both Vancouver shows on 28th April - still no sign - a friend at work ordered a week later than me and received his disks over a week ago! I have tried to get an update from Disclive since Monday following the instructions on the site but have heard absolutely nothing.
Yesterday I decided - probably against my better judgement - to go for the Brixton box set. This morning I thought 'Great I'll download last night's show then at least I'll have something' using the Netburn link.
I followed the instructions and...... well guess what......up pops a message saying 'no recorder found' For the record 'Netburn' I have two recorders and both work absolutely perfectly!
What makes it worse is that the link to the first disk of the show is now dead - and the support for this or any other problems about Netburn recorder or anything else for that matter is?
Yes the same ticketing system from which I am getting no response to my other query!
Why no faq - don't tell me that you haven't had problems related to the software before!
Didn't the site say you'll get a prompt response'?
I am currently over $170 out of pocket having received no product and I live in the UK so it is difficult to call them - so to say that I am unhappy is a major understatement! |
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Toffee
- FB Fan -
United Kingdom
7 Posts |
Posted - 06/03/2004 : 01:51:49
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I had the same problem with my download - my burner is new and wasn't on their compatible
Posted a help ticket (including hardware info and order ID) and got a reply back in 10 minutes with links for downloading last night's show.
This is what they said -
"Many thanks for the hardware info. Our drivers are compatible with most but not all burners (somebody is working to stay up to date with that, but I think the market just goes wild with new hardware). Sure enough, yours are both not on the list.
But we are not in the business of leaving people high and dry, especially when money has changed hands. For those whose burners we fail to detect, please go to the links below and download those. These are just winzip files with the songs in MP3 form, and you can just burn the songs with your own CD-burning software."
Sorry to hear about your problems Tacrolimus but I have to say I'm impressed with the response. And the show sounds mighty fine. |
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benji
> Teenager of the Year <
New Zealand
3426 Posts |
Posted - 06/03/2004 : 02:02:39
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so what format are the downloads?
i bought the cd's but cannot use the download service, but i'm curious as to what they're actually encoded as...
i'm assume mp3, seeing as the secondary link you receieved was as mp3's....
but man, $18 is alot for a bunch of mp3's.
everyone thought that $12 was alot for those frank ones...
cha-ching!
You Know You Want To! |
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Toffee
- FB Fan -
United Kingdom
7 Posts |
Posted - 06/03/2004 : 02:19:34
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quote:
Originally posted by benji
so what format are the downloads?
Yeah MP3s. Not too fussed as I'll be getting the CD in a few weeks (he said hopefully).
I'm just happy to hear the show again - it was fucking awesome. Can't wait for tonight! |
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ihatetouts
- FB Fan -
35 Posts |
Posted - 06/03/2004 : 06:51:22
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| I ordered a net burn of last nights show. How do I pick it up? Where do I download it from? Ive got an email confirming my order but nothing else... |
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benji
> Teenager of the Year <
New Zealand
3426 Posts |
Posted - 06/03/2004 : 06:55:27
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you should have gotten an email with links to the site where you can download it.
check the email you got - it should be there somewhere.
You Know You Want To! |
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offerw
* Dog in the Sand *
South Africa
1264 Posts |
Posted - 06/03/2004 : 11:27:41
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I had no troubles downloading this morning, just followed the link which I've received via e-mail and all went smoothly. The format has to be mp3, I downloaded in 20 minutes. The only complaint I have is regarding the break betweens tracks. I hope the discs which Disclive sends are without those.
The sound on the cds is very good, excellent performance by the band. Frank still hollers like well only Frank can.
wilhelm |
Edited by - offerw on 06/03/2004 12:51:12 |
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somar1
- FB Fan -
USA
22 Posts |
Posted - 06/03/2004 : 11:43:10
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Wilhelm,
There won't be any gaps between tracks on the Disclive CDs. I have just about all of the discs from the American/Canadian warm-up tour...there are no gaps. I am not sure what format the downloads are for the PC side, but if you have a Mac with OSX the files are 128kb AAC (Apple's Advanced Audio Codec). These actually sound quite good, a 128kb standard mp3 won't sound anywhere near as good. I can tell by listening to last nights show in comparison with some of the other shows, that the accoustics of Brixton are excellent..these four recording will be some of the best sounding DiscLive have produced so far.
--------------------------
http://www.camberwind.com/ |
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PixieSteve
> Teenager of the Year <
Poland
4698 Posts |
Posted - 06/03/2004 : 18:48:40
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| got brixton june 2nd, netburn buggered up. illegal error on first disc, wouldn't download on second disc. |
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ITEKCEO
- FB Fan -
10 Posts |
Posted - 06/03/2004 : 22:42:09
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Greetings. As this is the first and second nights, consecutively, of the first ever delivery of NetBurns soon after a concert, we expect a few issues and are working hard to resolve them as quickly as possible. Our ticketing system is monitored from 10AM EST (US) and 1:00AM EST for the purpose of the Brixton concerts. We do our best to get to tickets as quickly as possible, and if you have not gotten a response, I would ask that you please open the ticket, and include the link of your NetBurn so that your code can be reset.
Unfortunately, with the large variety of CD burners on the market, some recorders are not supported -not many, and in that event, we have a workaround which we would be happy to provide to you.
We are all very excited here at Immediatek and at DiscLive to be able to offer this exciting service, and will be improving our services and product as we move forward. We want it to be as pleasurable as possible, and will respond to your queries during the hours listed above.
Regarding your Vancouver show, please post a new ticket (you may include the info in your NetBurn ticket) and I will make sure that someone takes a look at this ASAP.
Thanks very much for your comments, and we hope to have your issues worked out quickly.
Zach Bair
CEO
Immediatek, Inc.
(yes, CEOs actually read forums, and this one is also a musician so quality is VERY important to me and all of us at Immediatek & DiscLive) |
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benji
> Teenager of the Year <
New Zealand
3426 Posts |
Posted - 06/04/2004 : 01:38:27
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great to see all the various parties in the disclive/immediatek process taking time to post here.....
good work.
 You Know You Want To! |
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audiodr
- FB Fan -
77 Posts |
Posted - 06/04/2004 : 02:02:29
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| well, i was pretty impressed with the whole process....but it only let me burn the 1st cd of the first show.. I dont' know how to get the rest of the songs. I guess i'll just have to wait for the actual double set CD.... |
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gracie
= Cult of Ray =
United Kingdom
573 Posts |
Posted - 06/04/2004 : 02:10:16
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| I had no problems dowloading Wednesday's gig, although i did notice that Velouria had been omitted. |
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ITEKCEO
- FB Fan -
10 Posts |
Posted - 06/04/2004 : 08:23:46
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quote:
Originally posted by audiodr
well, i was pretty impressed with the whole process....but it only let me burn the 1st cd of the first show.. I dont' know how to get the rest of the songs. I guess i'll just have to wait for the actual double set CD....
audio, go to help.disclive.com/netburn/ and please fill out a ticket, and we can get that second disc to you pronto. Thanks!
Zach |
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Cult_Of_Frank
= Black Noise Maker =
Canada
11687 Posts |
Posted - 06/04/2004 : 08:45:10
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Thanks for popping in, Zach... I think it says a lot about your customer service that people such as yourself and Jake are getting involved first hand in working out the bugs and making all your customers happy.
Wilhelm, if they are indeed MP3s, you should be able to burn a gapless copy by crossfading the tracks about 0.5 seconds give or take. It should be good enough to at least keep you warm at night until you get your CD. :)
EDIT - Apparently the gaps are longer than just the gap that the MP3 format introduces into the audio files, so crossfading without chopping the head/tail of the song down won't work.
 "When 5000 posts you reach / Look as good you will not, hmmm?" |
Edited by - Cult_Of_Frank on 06/04/2004 09:56:37 |
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Erebus
* Dog in the Sand *
USA
1834 Posts |
Posted - 06/04/2004 : 09:27:31
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| On my download copy of the first Brixton show, the last three tracks on disc one are severely marred by static and chopping. Anybody else have the same problem? Thanks. |
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ITEKCEO
- FB Fan -
10 Posts |
Posted - 06/05/2004 : 10:04:04
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No problem. We are totally committed to having a lot of happy Pixies fans! The gap issue is internal coding in NetBurn - but we are working on that. No ETA as yet but hopefully for next time around we'll have this worked out. Also we always look for comments and suggestions from everyone. :)
Thanks for the positive words, too!
Zach
quote:
Originally posted by Cult_Of_Frank
Thanks for popping in, Zach... I think it says a lot about your customer service that people such as yourself and Jake are getting involved first hand in working out the bugs and making all your customers happy.
Wilhelm, if they are indeed MP3s, you should be able to burn a gapless copy by crossfading the tracks about 0.5 seconds give or take. It should be good enough to at least keep you warm at night until you get your CD. :)
EDIT - Apparently the gaps are longer than just the gap that the MP3 format introduces into the audio files, so crossfading without chopping the head/tail of the song down won't work.
"When 5000 posts you reach / Look as good you will not, hmmm?"
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PixieSteve
> Teenager of the Year <
Poland
4698 Posts |
Posted - 06/05/2004 : 11:21:15
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| i emailed for help about my problem (first disc causing an illegal operation after unbundling, second disc not downloading fully) and they kindly said they'd reset my links. however, only the second disc was reset. anyway, i downloaded it and i got the same illegal operation error message. it recognises my recorder and everything, it just won't burn. i have a blank cd in it and everything... hmmmm. |
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PixieSteve
> Teenager of the Year <
Poland
4698 Posts |
Posted - 06/05/2004 : 14:55:50
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hah, how annoying but funny.
problem with netburn > reset links > new downloads don't work > let me download zip of mp3s > successfully get disc one but disc two is contains the same mp3s as disc one > awaiting resolution. |
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Tacrolimus
- FB Fan -
United Kingdom
6 Posts |
Posted - 06/05/2004 : 23:54:15
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To update and be very fair I have had some excellent direct contact with the Netburn people since and although my burner is on the compatibility list there has been a problem and they have been very helpful.
I have now had contact about Vancouver and hopefully that will be sorted out.
Thanks to Zach and Heather from Disclive and to Paul from Netburn in particular who has been great.
Still can't wait to actually get the disks though!
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johnc
- FB Fan -
118 Posts |
Posted - 06/06/2004 : 04:53:08
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| Hey Erebus I have exactly the same problem!! How annoying! |
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elseanio
- FB Fan -
14 Posts |
Posted - 06/06/2004 : 06:48:53
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i seem to have the same problem as pixiessteve
''*** A problem has prevented completion of your CD. This may be due to a variety of reasons. Connect to the Internet then press OK to read more.
(code ACF)'' |
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Ziggy
* Dog in the Sand *
United Kingdom
2463 Posts |
Posted - 06/06/2004 : 11:20:40
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Downloaded my 4th June NetBurn without a single problem. Thanks, DiscLive.
Can't wait for the CDs to arrive :)
"Me and the chickens running in the street" |
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the thing
= Cult of Ray =
United Kingdom
313 Posts |
Posted - 06/06/2004 : 14:02:08
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Failed to recognise two different burners in 2 machines
Utterly useless - sorry guys but I'm talking about a DELL and a Sony here, not some tin pot pc - how can you expect people to have faith in technology like this if it is so flawed? I really want to be able to rave about stuff like this - but it's hard when it fails soooo badly.
I've defended Disclive on the forum alot, they really understimated the task at hand with shipping, and I can well empathise, but the technology here seems to be flawed and untested, and its painful to see.
Hope netburn can change my opinion soon
 Join the cult of mini-pixies and you'll be really tiny and pixellated |
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retoxed-on
- FB Fan -
5 Posts |
Posted - 06/06/2004 : 14:28:13
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quote:
Originally posted by the thing
Failed to recognise two different burners in 2 machines
Utterly useless - sorry guys but I'm talking about a DELL and a Sony here, not some tin pot pc - how can you expect people to have faith in technology like this if it is so flawed? I really want to be able to rave about stuff like this - but it's hard when it fails soooo badly.
I've defended Disclive on the forum alot, they really understimated the task at hand with shipping, and I can well empathise, but the technology here seems to be flawed and untested, and its painful to see.
Hope netburn can change my opinion soon
Why not just email them, get a ticket and then just download the ZIP files with the MP3s in it. I did this after the 2nd disk failed to burn. Not difficult, a little inconvenient, but it works for me.
http://www.amniisia.com/~retoxed |
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ITEKCEO
- FB Fan -
10 Posts |
Posted - 06/06/2004 : 15:56:49
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Hi Tac,
I'm glad that you got this worked out. Please let me know if I can be of more assistance.
Thanks,
Zach
p.s. All the issues being reported are being logged, and you guys have our commitment to get them ironed out as soon as humanly possible! Thanks for the support!
quote:
Originally posted by Tacrolimus
To update and be very fair I have had some excellent direct contact with the Netburn people since and although my burner is on the compatibility list there has been a problem and they have been very helpful.
I have now had contact about Vancouver and hopefully that will be sorted out.
Thanks to Zach and Heather from Disclive and to Paul from Netburn in particular who has been great.
Still can't wait to actually get the disks though!
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elseanio
- FB Fan -
14 Posts |
Posted - 06/06/2004 : 20:28:33
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thanks to whoever sorted mine out! speedy reply too!! (i'm sure it was zach..)
the quality is great- can't wait for the real cd! |
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klikger
= Cult of Ray =
693 Posts |
Posted - 06/07/2004 : 01:52:19
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| I'm STILL waiting on 4 cd's from the warmup tour... :( Give me back my shipping money, Jake. |
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Hatchetman
- FB Fan -
United Kingdom
234 Posts |
Posted - 06/07/2004 : 02:05:38
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I ordered the Brixton 4th and 5th shows. I also had the message 'No CD burner found'. I have a Liteon CD burner, which I would have thought to be VERY common, but it wasn't recognised.
So I had to save the exe (as opposed to clicking open or run) and then copy it to my laptop via my home network. I could then burn it no problem. Sounds great!
Ade |
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the thing
= Cult of Ray =
United Kingdom
313 Posts |
Posted - 06/07/2004 : 04:28:53
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Finally found a burner that Netburn recognised and burned the discs, no probs.
Really can't complain about the quality of the recording or anything - absolutely spine tingling (but thats more down to the disclive boys!)
Oh well, happy now, and I have to admit Netburn answered my ticket darned quick, issuing me with links to the mp3s - which fortunately I didn't need
Join the cult of mini-pixies and you'll be really tiny and pixellated |
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Domestiques
= Cult of Ray =
United Kingdom
503 Posts |
Posted - 06/07/2004 : 05:27:17
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they havent answered mine darn quick and they dont have a wife to contend with demanding why she hasnt got her pixies disc yet.
------------------------
“I want to be a star!” I cried
They said, “You’re overqualified.
Why don’t you learn to tune your damn guitar?” |
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ITEKCEO
- FB Fan -
10 Posts |
Posted - 06/07/2004 : 10:28:58
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Hi,
Has your question been addressed yet?
If you don't mind letting me know the email you posted your query under, I'll be happy to research that for you.
Thanks!
Zach
quote:
Originally posted by Domestiques
they havent answered mine darn quick and they dont have a wife to contend with demanding why she hasnt got her pixies disc yet.
------------------------
“I want to be a star!” I cried
They said, “You’re overqualified.
Why don’t you learn to tune your damn guitar?”
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Domestiques
= Cult of Ray =
United Kingdom
503 Posts |
Posted - 06/07/2004 : 12:00:15
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I love you disclive you are the best people in the world. muchos cheeros.
------------------------
“I want to be a star!” I cried
They said, “You’re overqualified.
Why don’t you learn to tune your damn guitar?” |
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guy_nolan
= Cult of Ray =
United Kingdom
417 Posts |
Posted - 06/07/2004 : 12:21:12
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My first disc dowloaded and burned fine, albeit with the already mentioned gaps, but my second cd gets to the point where all tracks are unbundled and just about to burn and then causes an application error forcing me to terminate. I tryed shutting down all background prgs, re-seting, trying a different blank cd etc but still no joy. I really don't want to have to download it again as I'm on 56k and theres other peole who need to use the phone around here! Any ideas?
For ten thousand years he slept, his mind feeding on the nightmares of the weak. Now he has awakened. As the night turned crimson, the fire-blade shattered and his power died. Then, the slaughter began... |
Edited by - guy_nolan on 06/07/2004 12:22:58 |
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the thing
= Cult of Ray =
United Kingdom
313 Posts |
Posted - 06/07/2004 : 13:37:45
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Zach - Is there any difference between the MP3 downloads that have been issued, and the files bundled in the exe's?
Join the cult of mini-pixies and you'll be really tiny and pixellated |
Edited by - the thing on 06/07/2004 13:41:45 |
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ITEKCEO
- FB Fan -
10 Posts |
Posted - 06/08/2004 : 14:27:55
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No difference - exactly the same...
Thanks!
Zach
quote:
Originally posted by the thing
Zach - Is there any difference between the MP3 downloads that have been issued, and the files bundled in the exe's?
Join the cult of mini-pixies and you'll be really tiny and pixellated
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Topic |
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Disclive & Netburn - non-stop problems
