-= Frank Black Forum =-
-= Frank Black Forum =-
Home | Profile | Register | Active Topics | Members | Search | FAQ
Username:
Password:
Save Password
Forgot your Password?

 All Forums
 Frank Black Chat
 All Over the World -- Pixies Live!
 Anyone got their ticketweb refund yet?
 New Topic  Topic Locked
 Printer Friendly
Next Page
Author Previous Topic Topic Next Topic
Page: of 2

moomin
- FB Fan -

United Kingdom
5 Posts

Posted - 02/12/2004 :  14:21:22  Show Profile
Im still waiting for mine, Ive complained to watchdog and Ive email trading standards to see if they were right to take the money in the first place and to see how long they legally have to give the refund.

Thankfully I have tickets now, that i didnt get from ticketweb.

Domestiques
= Cult of Ray =

United Kingdom
503 Posts

Posted - 02/12/2004 :  21:42:45  Show Profile
I dont have tickets and am still waiting for the 565, yes 565 quid back off ticket web.
Go to Top of Page

guy_nolan
= Cult of Ray =

United Kingdom
417 Posts

Posted - 02/13/2004 :  03:02:45  Show Profile  Click to see guy_nolan's MSN Messenger address
£565!!! How many times did you click? Did you even get one ticket out of all that?

For ten thousand years he slept, his mind feeding on the nightmares of the weak. Now he has awakened. As the night turned crimson, the fire-blade shattered and his power died. Then, the slaughter began...
Go to Top of Page

benji
> Teenager of the Year <

New Zealand
3305 Posts

Posted - 02/13/2004 :  03:09:56  Show Profile  Visit benji's Homepage
well my mystery has continued and grown.
on top of getting charges £173 for last saturdays debacle, i now also have been charged £115 for wednesdays go.
and all for no tickets from ticketweb!

but i got this email from them overnight:
We are aware that on the 11 February you attempted to make a booking for the
Pixies at the Carling Academy Brixton for either 4 or 5 of June. Unfortunately,
although you were not successful, a technical problem may have resulted in a
debit on your account. TicketWeb assures you that as of the 13 February, all
debits caused by these problems will be refunded in full.


so fingers crossed.


"I joined the Cult of Frank / I think that man deserves a DB!"
Go to Top of Page

Bluish Black
- FB Fan -

United Kingdom
108 Posts

Posted - 02/13/2004 :  05:15:44  Show Profile
I have a similar tale they charged me 3 lots of £113.50 on Tuesday and credited me back one lot of 113.50 on Tuesday which relate to my unsuccessful attempts to buy 4 tickets on Saturday and they charged me a further 4 lots of 113.50 today so far with no credits for my attempts to buy 4 tickets on Wednesday. So I am down £681.00 so far.

I have asked their Customer Services how much they think they have charged me and when they are to credit the amounts back to me but I have not had any response yet. I got the same email as Benji this morning so I suppose it shows they intend to sort the matter out.
Go to Top of Page

DruggedBunny
= Cult of Ray =

United Kingdom
395 Posts

Posted - 02/13/2004 :  05:34:45  Show Profile
No refund for my £227 so far -- I sent an email this morning asking when they intend to sort this out.
Go to Top of Page

jonathan
- FB Fan -

United Kingdom
114 Posts

Posted - 02/13/2004 :  05:46:31  Show Profile  Visit jonathan's Homepage
still no refund too...
might be writing to them and copying it to my lawyer shortly
Go to Top of Page

Domestiques
= Cult of Ray =

United Kingdom
503 Posts

Posted - 02/13/2004 :  08:41:11  Show Profile
no refund, no ticket, not one and 20 pound charge for exceeding my balance for the honour, I have to provide in writing to ticketweb evidence that I am going to be charged before they will pay it.

Still bitter.
Go to Top of Page

benji
> Teenager of the Year <

New Zealand
3305 Posts

Posted - 02/13/2004 :  08:42:34  Show Profile  Visit benji's Homepage
i'm not suprised you're bitter...
that sux big time.


"I joined the Cult of Frank / I think that man deserves a DB!"
Go to Top of Page

mishkabunny
- FB Fan -

23 Posts

Posted - 02/15/2004 :  03:06:42  Show Profile
hmmmmm

i'm still down the £230 from saturdays attempts (4 x 57.50, i was only trying to buy two tix, and didn't actually get any), i've then been charged three times £113.50 for wednesdays attempt (buying 4 tix), 1 lot of which is justified (got tix, woo hoo), and 1 lot has been credited. i'm just baffled to why they've credited me for one of the wednesday attempts before any of the saturday ones.

also whats particularly dubious is that after buying the 4 tickets on wednesday i tried to go through again to get 1 more ticket for a friend whose internet was down, and it wouldn't let me by another ticket on the same card, so how can it charge me so many times for tix on the same card by accident

i think i may just talk to the bank. ticketweb are bastards

_________________________

be a star

Edited by - mishkabunny on 02/15/2004 03:09:28
Go to Top of Page

Ziggy
* Dog in the Sand *

United Kingdom
2218 Posts

Posted - 02/16/2004 :  07:06:15  Show Profile
I haven't received a refund yet... told that it will enter my account by the end of the week.

'Took his plane to Columbia/So I could sell at my school"
Go to Top of Page

shooz
- FB Fan -

USA
42 Posts

Posted - 02/16/2004 :  08:35:00  Show Profile
Got my refund, it was posted on feb 12... and it was $0.05 less than the purchase price! Darn falling dollar...
Go to Top of Page

Domestiques
= Cult of Ray =

United Kingdom
503 Posts

Posted - 02/16/2004 :  08:42:31  Show Profile
got part of my refund, 226 quid to go oh and charges.

------------------------
Still bitter.
Go to Top of Page

jonathan
- FB Fan -

United Kingdom
114 Posts

Posted - 02/16/2004 :  09:33:33  Show Profile  Visit jonathan's Homepage
my refund just came through. finally.

_________________________________________________________________

Treat yourself - http://listen.to/blackmarias - the best new band in the world.
Go to Top of Page

benji
> Teenager of the Year <

New Zealand
3305 Posts

Posted - 02/17/2004 :  01:20:56  Show Profile  Visit benji's Homepage
i have got most of my refund back....£228.50 out of £288, so that is a start.

now just need the rest....


"I joined the Cult of Frank / I think that man deserves a DB!"
Go to Top of Page

mishkabunny
- FB Fan -

23 Posts

Posted - 02/17/2004 :  01:48:47  Show Profile
yay! i got my full refund! and they didn't cock up and refund the money for the tix i actually bought (i had a bad feeling this might happen).

hurrah!



_________________________

be a star
Go to Top of Page

Bluish Black
- FB Fan -

United Kingdom
108 Posts

Posted - 02/17/2004 :  03:15:33  Show Profile
I have received mine back in full now it must have been paid in this morning.
Go to Top of Page

DruggedBunny
= Cult of Ray =

United Kingdom
395 Posts

Posted - 02/17/2004 :  04:17:04  Show Profile
Nothing here yet, and no reply to my email on Friday... hope I don't have to go down the tedious Trading Standards route... :/



--
"I appreciate your being offended, but who gives a fuck? Where do I take my list of things I’m offended by? Is anybody accepting applications?" -- Bill Hicks
Go to Top of Page

Ziggy
* Dog in the Sand *

United Kingdom
2218 Posts

Posted - 02/17/2004 :  08:45:16  Show Profile
I got the price of two tickets back today... one more to go though.

'Took his plane to Columbia/So I could sell at my school"
Go to Top of Page

parker_airspace
- FB Fan -

United Kingdom
63 Posts

Posted - 02/17/2004 :  15:18:17  Show Profile  Click to see parker_airspace's MSN Messenger address
still waiting for a refun, bollox is all i'll say, this episode has left a very bad taste in my mouth, i shouldn't have got all starry eyed about the reunion, f*** it, i'm not playing this game if i can buy tickets on the door to see fb&tc play. something stinks somewhere

- was smashed head on by a giant truck :( - Chris
Go to Top of Page

Ziggy
* Dog in the Sand *

United Kingdom
2218 Posts

Posted - 02/18/2004 :  10:41:35  Show Profile
They phoned me today and said "we're now in a position to offer you tickets to the show you tried to book" - the June 3rd show!!!

I didn't accept, still waiting for a ticket's refund, plus I don't trust them to get it right.

A shame, really.

So where did four tickets magically appear from?

'Took his plane to Columbia/So I could sell at my school"
Go to Top of Page

benji
> Teenager of the Year <

New Zealand
3305 Posts

Posted - 02/19/2004 :  00:58:15  Show Profile  Visit benji's Homepage
why didn't you accept the tickets?


"I joined the Cult of Frank / I think that man deserves a DB!"
Go to Top of Page

DruggedBunny
= Cult of Ray =

United Kingdom
395 Posts

Posted - 02/19/2004 :  03:57:54  Show Profile
Got mine at last -- in full too. Never again, though.



--
"I appreciate your being offended, but who gives a fuck? Where do I take my list of things I’m offended by? Is anybody accepting applications?" -- Bill Hicks
Go to Top of Page

pudmeister
- FB Fan -

United Kingdom
159 Posts

Posted - 02/19/2004 :  10:11:08  Show Profile
They refunded me last week for both the bookings i made,
but today they called me and asked if i still wanted the 4 tickets for the fri night, so what the fuck do you think i said!!
Got the confirm code and everything! Im so amped for this gig now!

"Looking through the eye of a pig I see it all" - Cypress Hill
Go to Top of Page

gavredmaxx
- FB Fan -

United Kingdom
127 Posts

Posted - 02/19/2004 :  11:30:31  Show Profile  Visit gavredmaxx's Homepage
Still no refund. Calls and e-mails aren't getting much more than the 'standard mail' treatment.

Gav

"If this were really happening… what would you think? "
Go to Top of Page

anglepoise
- FB Fan -

United Kingdom
46 Posts

Posted - 02/20/2004 :  05:19:01  Show Profile
Ticketweb have partially redeemed themselves.

Having lost out on both Saturday and Wednesday - despite them charging my credit card each time (for which I have finally been refunded) - they rang me this morning and it turns out they have held some tickets back and are giving customers like myself first refusal (maximum 4 tickets). So after ringing them back to make sure it was legit (was uneasy about giving my credit card details to someone who had phoned me) I snagged 2 pairs of stalls tickets for the Fri/Sat (had already managed to get tickets for Wed/Thu from Wayahead). Not sure if I'm actually gonna go all four nights (it's very tempting though!). But if not, and my friends don't want them, I'll flog them at cost via this forum - anything to keep them out of the hands of the touts.
Go to Top of Page

benji
> Teenager of the Year <

New Zealand
3305 Posts

Posted - 02/20/2004 :  05:53:21  Show Profile  Visit benji's Homepage
i finally got the remainder of my refund.
I have not been rung up about additional free tickets, but i haven't been home for a while, but it doesn't matter cause i have some anyways.

it is good that they're offering new ones first to failed buyers.
however, i'll still never buy tickets from them again.


"I joined the Cult of Frank / I think that man deserves a DB!"
Go to Top of Page

Bluish Black
- FB Fan -

United Kingdom
108 Posts

Posted - 02/20/2004 :  06:39:14  Show Profile
They have just phoned me and I have bought some tickets for the Wednesday and the Saturday Shows with no hesitation. I have already had the confirmation email from ticketweb.

This is the best news I have had since they announced the Brixton dates. I suppose all's well that ends well but the last two weeks have been pretty up and down on the emotional side. At least it has given me the chance to appreciate how much missing the Pixies was going to mean to me whereas if I had got the tickets with no problems it would just have been another gig.

Roll on June
Go to Top of Page

shooz
- FB Fan -

USA
42 Posts

Posted - 02/20/2004 :  07:20:01  Show Profile
You UK people are lucky that you can say "never again" to ticketweb since you have other options. In the US, you basically have to suffer ticketmaster and thier heafty service charges, or you're not getting tickets!
Go to Top of Page

Bluish Black
- FB Fan -

United Kingdom
108 Posts

Posted - 02/20/2004 :  08:32:30  Show Profile
That is not the case unless you are willing not to go to certain events.

The week that ticketmaster took more than £600 from me for nothing I had to use them again to obtain a ticket for a Killers gig I wanted to attend.

It was a bit galling but at least things have been sorted out now.
Go to Top of Page

Domestiques
= Cult of Ray =

United Kingdom
503 Posts

Posted - 02/20/2004 :  08:43:28  Show Profile
well the bastards havent rung and offered me squat, they are still holding over 200 quid that I have had to send a statement to them to prove they have took, they took my credit card over its limit and now I am being charged for it, I will never, I repeate never use them again. Last year they got minimum 1000 quids worth of custom out of me, so far this year around 200 quid, they will not get another penny, and I havent bought my festival tickets yet.

------------------------
Still bitter.
Go to Top of Page

dynamiccoins
- FB Fan -

3 Posts

Posted - 02/20/2004 :  13:58:10  Show Profile
I also haven't had a phone call - got a refund today though so I guess I missed out - just out of interest, did the people who got offered tickets email Ticketweb to complain as I only used their customer services
Thanks
Go to Top of Page

Bluish Black
- FB Fan -

United Kingdom
108 Posts

Posted - 02/20/2004 :  14:57:53  Show Profile
I think you should keep your fingers crossed that they might give you a call. I only got called this afternoon. I did actually reply to their e'mail informing me that I had not got any tickets from the first sale with a few caustic comments but I never got a reply. I also complained via their customer services.

I had given up on them and had already bought a ticket for £75 for the Friday night so it looks as though I will now be seeing them 3 nights out of the 4 at Brixton.

I am still thinking of doing the T in Park festival but I am holding off booking that until I see who else is on the line up and where else they are doing festivals and gigging in the UK.
Go to Top of Page

Scarla O
= Cult of Ray =

United Kingdom
947 Posts

Posted - 02/23/2004 :  01:42:33  Show Profile  Visit Scarla O's Homepage

Is there anybody else (other than me) still waiting to be refunded?
Go to Top of Page

Domestiques
= Cult of Ray =

United Kingdom
503 Posts

Posted - 02/23/2004 :  08:53:17  Show Profile
I got my full refund today, plus the charges I accrued due to ticket web, but better than that, I have tickets for the wednesday show and they waved the booking fee. Today I am officially the happiest man alive, tonight its cheap asda white wine and hmmm, me thinks a bit of bossanova witchoo.

------------------------
Still bitter.
Go to Top of Page

dynamiccoins
- FB Fan -

3 Posts

Posted - 02/23/2004 :  14:09:19  Show Profile
Hi,
I got my refund on Friday, but just before I found out I emailed ?Ticketweb to say how sh1te I thought they were.
Today (Monday) guess who has rung up and offered me tickets - yeap, Ticketweb. I still think they're sh1te, but at least they have sorted this out.
Bring it on - first night at Brixton as well !!!
Saying that, I haven't got the tickets yet......
Go to Top of Page
Page: of 2 Previous Topic Topic Next Topic  
Next Page
 New Topic  Topic Locked
 Printer Friendly
Jump To:
-= Frank Black Forum =- © 2002-2016 Frank Black Fans, Inc. Go To Top Of Page
Snitz Forums 2000