| T O P I C R E V I E W |
| Tom6k |
Posted - 01/06/2005 : 22:27:21
New guy posting here. Huge Pixies/Frank Black fan. Was wondering if any other people are having trouble getting their money back from Disclive. I preordered 4 December Pixies shows in November. When I found out they weren't offering them anymore, I sent an E-mail requesting my money back. It has now been 5 weeks ,4 tickets created, and no money returned to me. Anyone out there having the same problem?
Thanks, Tom |
| 19 L A T E S T R E P L I E S (Newest First) |
| Guinardo |
Posted - 03/29/2005 : 07:15:33
Consider yourselfves lucky to have even gotten a copy. I'm left with no choice but to ask a refund. Don't ever spend a single dime through this comany ever again.
**EXCERPTS**
Mr. Marin,
Up to this point, you have attributed your company shortcomings to the inadequacy of the distributor you chose to outsource to. However, as I understand it, you are a company that records and manufactures CDs. How is it you are "out of stock"? What is to keep you from printing out a CD and sending it to me? I am certainly not interested in buying your exces stock of a London show, as I have many CDs from live, "rare", Pixies venues. That is not the product I purchased from you on November 25th 2004. There is certainly no rarer show than the one I went to, obviously. If you are concerned with the "numbering" of shows and all that hooplah, know that I am not, and that an unumbered copy, as the ones many of your customers have recieved, will suffice.
If you are unable to process this request, then the problem no longer lies whithin your outsourced distributor, but whithin Immediatek itself. The mistake I made was to be patient in this whole matter, as I had faith that you would resolve this matter in time. Whereas other, less forgiving customers are probably enjoying their CDs as we speak, I am left with no choice but to ask for a refund. And I have read that you are unreasonably slow in delivering those as well.
This has been the single worst online purchase experience I have ever participated in. Through what I have read regarding your company on the web, I am not the only one with this opinion. The dammage you have done to your reputation in this matter will not be easily forgotten.
Olivier Guinard
P.S. My last 4 cedit card number digits are 2915. If a refund has not been emitted whithin a month, Mastercard will be notified.
c. Zach Bair, CEO.
Olivier Guinard
8775, rue St-Denis
Montréal, Québec
H2M 1N3
----Original Message Follows----
From: "Paul Marin (Immediatek)" <paulmarin@immediatek.com>
Reply-To: <paulmarin@immediatek.com>
To: "Olivier Guinard" <olivier_guinard@hotmail.com>
Subject: RE: 13th time's the charm.
Date: Thu, 24 Mar 2005 16:27:01 -0600
I am sorry we are out of stock for that show, as an alternative I have a few
copies remaining of a rare sold out Pixies show in London. Otherwise I can
refund your account, please let me know what you prefer. If you prefer a
refund please provide me with the first 4 digits and the last four digits of
your card and I will refund your account immediately. Sorry for the
problems you experienced with DiscLive, we will strive to correct this in
the future.
Paul Marin
Immediatek, Inc.
Chief Operating Officer
(OTCBB: ITEK)
2435 North Central Expressway
Suite 1610
Richardson, Texas 75080
Phone: (972) 852-2876 ext. 72
Fax: (972) 852-0877
email: paulmarin@immediatek.com
-----Original Message-----
From: Olivier Guinard [mailto:olivier_guinard@hotmail.com]
Sent: Thursday, March 24, 2005 12:23 PM
To: paulmarin@immediatek.com
Cc: zach.bair@immediatek.com; julia@immediatek.com
Subject: 13th time's the charm.
Importance: High
Mr. Marin,
Following our brief telephone conversation and at your request, I have
tried to contact Julia via her email address without any succes. I will
therefore address my problem to you until someone takes care of my claim. I
have ordered a live Pixies album form the November 26th 2004 show at the
Montreal CEPSUM arena. Although I have been charged for this transaction, I
have yet to recieve the merchandise.
I have been told by your company that you had distribution problems over
the tail end of 2004, but we are now at the end of march 2005, and I still
haven't recieved what I paid for. Worse, I was promised a DHL express
delivery in an email dating from February 8th 2005, and that too also
apparently never went through.
This situation has gone on long enough. You will find my address at the
below, as well as the barcode for the transaction as an attached jpg file.
If you are unable to send the package, refund the charges on by card dating
from november 25th.
Olivier Guinard
Olivier Guinard
8775, rue St-Denis
Montréal, Québec
H2M 1N3
----Original Message Follows----
From: "Olivier Guinard" <olivier_guinard@hotmail.com>
To: julia@immediatek.com
CC: olivier_guinard@hotmail.com
Subject: RE: Ain't nothing live about it.
Date: Thu, 17 Mar 2005 15:18:09 -0500
Hello Julia,
I have just spoken to Paul Marin form your company. He has refered me to
you in this matter. This is the 5th time I communicate with your company and
hopefully the last.
I ordered a Pixies Live in Montreal Show disc (CEPSUM, November 26th 2004)
and have never received it. I was told many times that I should just wait,
that you had problems with your distributor. I was even promised an express
delivery replacement through DHL, on February 8th 2005 (see below).
It has now been 5 months and I haven't gotten it yet. I'm hoping you wil
be able to get the ball rolling this time around. Attached, you may find the
bar code for my order. My adress is as follows:
Olivier Guinard
608, rue Guizot Est
Montreal, Quebec
Canada H2P1N5
(514) 495-9389
From: "Stefani Davis" <stefani@disclive.com>
Reply-To: <stefani@disclive.com>
To: "'Olivier Guinard'" <olivier_guinard@hotmail.com>
Subject: RE: Ain't nothing live about it.
Date: Tue, 8 Feb 2005 10:34:40 -0600
We will send you out a DHL express replacement
-----Original Message-----
From: Olivier Guinard [mailto:olivier_guinard@hotmail.com]
Sent: Tuesday, February 08, 2005 10:32 AM
To: stefani@disclive.com
Subject: Ain't nothing live about it.
I have purchased the November 26th Montreal show of the Pixies' tour on
November 25th 2004.
It's been two and a half months. I was first told my CD would ship
december 8th, which has proven obviously incorrect. I was then told I
would get my CD late january which, again, is mistaken. Where is the
shipment?
Olivier Guinard |
| Djarum |
Posted - 03/15/2005 : 05:15:03
I emailed Juila about a week and a half ago and still no response.  |
| Atheist4Catholics |
Posted - 03/05/2005 : 22:49:18
Yeah! Julia DID help! It came! It finally came!
Will I ever reach 1000?
For more information on rock, visit www.timfranklin.net |
| Atheist4Catholics |
Posted - 02/26/2005 : 19:12:09
Thanks Zach. I've been emailing Stefani and getting no reply regarding my missing CD. Hopefully Julia can stop me from addressing the matter with the BBB.
Will I ever reach 1000?
For more information on rock, visit www.timfranklin.net |
| ITEKCEO |
Posted - 02/25/2005 : 10:20:06
Dear Pixies Fans -
Just a quick note to say we here at DiscLive apologize for the issues you are having in getting your matters handled, and hope most of these are now cleared up. We are working VERY hard on this, and assure you that everyone will be taken care of.
Most of you know that we were required to use an external source for fulfillment who we feel has not performed to our expectations (far from it), and as a result, we are having to clean up a <b>lot</b> of mess. If you have ordered a Pixies product and have not yet received it, you may send a note to julia "at" immediatek.com (replace the AT with an @) and she will put you in the queue and will take care of you as soon as possible. PLEASE be kind to her! And please include your full name, mailing address, ORDERID, number of discs ordered/received, date of show, etc., and it will greatly speed the process. Also, I would personally be interested to know for those of you who had items shipped from MusicToday (and actually receifed it), when you ordered the product (or the date of the show), and when you actually received it in the MusicToday shipping package. You can send that to me at info "AT" immediatek.com.
In the future, we are utilizing our own trusted partners for fulfillment, as well as internally, so if you choose to do business with us in the future (which we hope you do), you won't have these problems. Thank you again for all of your patience and support in DiscLive.
Zach |
| kim4327 |
Posted - 02/09/2005 : 18:05:11
i had to leave right after chicago show, 11/17, so i ordered it. i got it a month later, both cds first disc, i emailed them, and i just got it. god, i was so mad.
hi. |
| cedelo |
Posted - 02/08/2005 : 23:32:58
the problem is still actual:
i've received 12 sets but one has a wrong cd (another date), two have scraches that make some tracks unreadable, one have a broken cd and another one have a burn problem (periodical parasit noise all the cd long)... so i have 7 perfect sets, 5 defected and i still wait the 5 others and the refund of the last 15...
disclive told me the refund was ok at the begining of december, and i should receive the correct cds that are defected but i WAIT.
i would have no problem in waiting if i would be sure that everything will get allright...
i'm lucky because aidan from canada helps me in phoning them... i'm not good enough at english to have a talk with them!
'hope everything will get in order... |
| Jefery With One F |
Posted - 02/08/2005 : 22:44:45
Cedelo, have they gotten any of your stuff sorted out yet? |
| frank_black_francis |
Posted - 02/08/2005 : 03:45:01
Keep calling DISCLIVE. They'll say that they'll look into it, but, they dont, you have to be persistent......so BE PERSISTENT! |
| aragon |
Posted - 02/07/2005 : 12:39:42
quote:
Originally posted by dlcjr1775
I ordered the 12/7 show (the one I was at) and it's now 2/6, with no end to the waiting in sight. Any suggestions?
Yes, send an email to Zach and Paul at Immediatek. This is the company that recently purchased DiscLive. Zach is the CEO. That was the only way that I was able to get a refund. The promised that my cd would be sent, but it never happened.
zach.bair@immediatek.com
paulmarin@immediatek.com |
| dlcjr1775 |
Posted - 02/06/2005 : 12:59:06
I ordered the 12/7 show (the one I was at) and it's now 2/6, with no end to the waiting in sight. Any suggestions? |
| aragon |
Posted - 02/04/2005 : 09:11:44
I got screwed by DiscLive. I had ordered the 11/16 show in Chicago, but was sent a show from Detroit. I complained and was told several times that the correct show would be sent out.....never happened.
I threatened to report DiscLive to the Better Business Bureau, but still never heard much until I sent an email directly to the CEO and COO. Here are their email addresses:
After complaining to these guys, this chick Stefani at DiscLive processed a refund for me. I never did get the correct CD, so I guess it's a wash.
zach.bair@immediatek.com
paulmarin@immediatek.com |
| moro |
Posted - 02/02/2005 : 09:34:35
quote:
Originally posted by frank_black_francis
...here's the phone number:
Phone: 972.852.2876
...I emailed them for about two weeks with no response, but when i called them, I got service right away....dont bother with emails or tickets...
when my montreal show was making a funny ticking noise, they fed-exed me another set...i got it in two days....
www.jessedenatale.com
if anyone calls them, please ask if they are gonna re-issue and therefore replace the Fuji Rock cd's with the complete concert...I already gave up sending them tickets... |
| frank_black_francis |
Posted - 02/01/2005 : 03:14:51
...here's the phone number:
Phone: 972.852.2876
...I emailed them for about two weeks with no response, but when i called them, I got service right away....dont bother with emails or tickets...
when my montreal show was making a funny ticking noise, they fed-exed me another set...i got it in two days....
www.jessedenatale.com |
| rulebook |
Posted - 01/31/2005 : 11:53:40
After hounding them for a few weeks, I received notice that my card was refunded on 1/9. Still has not showed up on my card. No luck reaching them since the 9th.
Any ideas? |
| soundofataris |
Posted - 01/07/2005 : 10:35:53
no refund yet. jerks
---------------------------------------
I go to bakeries all day long
There's a lack of sweetness in my life
People in love are stupid and gross. |
| Atheist4Catholics |
Posted - 01/07/2005 : 09:04:41
I got my refund for Tsongas within a week, but I haven't gotten my Nov 30th CD yet...
Will I ever reach 1000?
For more information on rock, visit www.timfranklin.net
|
| Stuart |
Posted - 01/07/2005 : 03:49:35
Thats fucked up....
fairplay to buying 32 shows.... should have downloaded some of them though mate.
This is a high class bureau de change, not some Punch & Judy show on the seafront at Margate! |
| cedelo |
Posted - 01/06/2005 : 23:10:40
i ordered the 32 shows that were supposed to be issued... i still have no refund though they told me it has been done...
i received 5 of the 17 remaining cds but 2 are defected (a wrong cd in a digipack and a broken cd), 3 are on back order (!! does that mean that it's out of stock?!) and i still have no news of the 9 other shows... it's really a shame... i spent a lot of money, it was supposed to be my christmas gift... though a canadian friend helps me (i'm french and it's difficukt to explain such a problem!) |
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