| T O P I C R E V I E W |
| Ynnek4 |
Posted - 06/14/2004 : 16:45:07
my order status page says "shipped?" as the status(i ordered all 4 sets).
any confirmation from disclive employees or has anyone got theirs?
thanks for any info. |
| 26 L A T E S T R E P L I E S (Newest First) |
| Bluish Black |
Posted - 06/25/2004 : 15:54:13
quote:
Originally posted by anglepoise
thursday's show - #098 of 1500, cool!
I got #007 for the Wednesday show and #081 for the Saturday show, I was hoping for #666 but nevermind. |
| offerw |
Posted - 06/25/2004 : 13:30:19
Hmm, just received an e-mail from Disclive (they responded promptly)
Hi Wilhelm,
You're absolutely right...let me explain what happened and what we're going to do.
We had a fulfillment center fulfill and ship all of our orders. They also sent out the ones to be Fed Exed, so you will get your CDs but not through Fed Ex. Because of the mistake, we will obviously refund the extra money you paid to have it Fed Exed.
That should happen by Monday. I'm getting a list of everyone that this affected and will refund the appropriate amount to each customer that paid for Fed Ex.
I apologize for the oversight on our part.
Thanks for your order--you should receive it very soon.
Best,
Heather
DiscLiveI'm a bit disapointed by this, my first batch of Disclive cd's took around six weeks to arrive. I think the main delay occured at our customs, also goods are known to vanish there. I'm holding thumbs things go faster this time around............
wilhelm |
| phuej |
Posted - 06/25/2004 : 13:02:50
Got all 4 of mine in the UK too this morning, they all arrived in mint condition, something to cheer me up after going out in the football last night... |
| anglepoise |
Posted - 06/25/2004 : 11:51:01
I received my order (thursday's show - #098 of 1500, cool!) today ... took just 4 days from the US to the UK and seems to be in pristine condition (haven't opened the shrink wrap yet - it's too nice to spoil) ... thanks jake |
| gracie |
Posted - 06/25/2004 : 11:21:21
I've got Wednesday's CD but not Friday & Saturday. |
| Bluish Black |
Posted - 06/25/2004 : 10:35:11
Mine arrived today, I got the Wednesday and Saturday shows.
Listening to the Wednesday show now.
I wish I had ordered the full set now! |
| offerw |
Posted - 06/25/2004 : 09:26:31
Yes, there was a choice for express delivery. It cost some more but I knew I was going to be anxious to get those discs.
wilhelm |
| benji |
Posted - 06/25/2004 : 09:10:24
you didn't have any choice did ya wilhelm?
i thought they all went the same way....
 You Know You Want To! |
| offerw |
Posted - 06/25/2004 : 09:09:47
The discs already arrived in the UK by regular post!? I paid a lot for express delivery and I'm still waiting.
wilhelm |
| JakeWalker |
Posted - 06/25/2004 : 08:44:49
1973AD - of course we'll take care of you. That's really, REALLY strange. I'm glad everything went as fast as it did too (they left our shipping partners on Monday -- for people to get them in Europe on Friday is awesome.) E-Mail me privately (jake at disclive dot com) if you can't get through to the help desk for some reason and I'll make sure you get a quick replacement.
Jake |
| pmdf |
Posted - 06/25/2004 : 03:04:42
Received my "Saturday" disc this morning... well packed and mint condition. Didn't have any problems myself with my order from the Candian dates either. Many thanks Jake! |
| 1973AD |
Posted - 06/25/2004 : 02:16:22
quote:
Originally posted by JakeWalker
All Brixton CDs have now been shipped today (and they look great)! I would appreciate hearing from people in the UK (and other countries), as well as people from the States when they receive their discs, so I can have some feedback on our new shipping systems.
Best
Jake Walker
DiscLive
Jake,
I received my empty padded envelope this morning. Still sealed, but no disc inside. I tried to raise this by the form on your web site but that doesn't work despite all the required fields being filled out, so I have emailed your help desk. Please tell me you have spares for such an incident. I'm surprised that nobody realised that the envelope was empty before sending it. It certainly wasn't tampered with and was completely sealed.
On the bright side, pretty fast shipping, just a shame it was empty! |
| frank_black_francis |
Posted - 06/23/2004 : 14:24:31
I cant wait to get my first nite gig and sell it on EBay for one zillion dollars (or 500 trillion UK) |
| Homers_pet_monkey |
Posted - 06/23/2004 : 11:00:12
Yeah can't wait for mine form the first night.
Listen to Nine Black Alps. |
| jamesbushell |
Posted - 06/23/2004 : 04:40:28
Im glad to hear thet they're shipped.. im looking forward to having the friday gig in my hands.. I agree with friday being the best! It'll be good to hear it again cos for personal reasons I was pretty tense for a good portion of the gig, so now i can re-live the experience in a more relaxed manner.. |
| JakeWalker |
Posted - 06/21/2004 : 11:35:37
All Brixton CDs have now been shipped today (and they look great)! I would appreciate hearing from people in the UK (and other countries), as well as people from the States when they receive their discs, so I can have some feedback on our new shipping systems.
Best
Jake Walker
DiscLive |
| the thing |
Posted - 06/16/2004 : 16:57:49
Listening to Friday as we speak - awesome.
Jake - if all customer service was as helpful as you guys I would have to give up swearing!
 How does lemur fur, reflect the sea? Someone should do tests |
| JakeWalker |
Posted - 06/16/2004 : 11:27:18
It's still the Friday one. Ha ha... I mean, they all sound really, really great. Saturday's kind of cool too, because we wound up splitting the discs between what almost became two sets ... the "electric" set and the "acoustic" set / encore...
Benji -- e-mail me privately with your details so I can confirm the address got changed.
Best
Jake
DiscLive |
| benji |
Posted - 06/16/2004 : 07:14:36
great to hear it's all on schedule.
so which is the best now jake?
i know you said it was the fri one right afterwards, but has that changed after time etc...and i ain't getting the fri one, so it can't be that one.
also, i had to change my address that these are getting shipped too - any way i can confirm that this happened?
You Know You Want To! |
| anglepoise |
Posted - 06/16/2004 : 06:56:49
yup, that's sorted it - mine says 'shipping monday' now |
| JakeWalker |
Posted - 06/16/2004 : 06:04:25
Sorry -- I figured out what happened. When we added the "NETBURN LINK" to products with NetBurn associated with them, we didn't see that we did it at a place in the programming of the page that assumed that the product had already shipped. It should be fixed now. Everything is on schedule for shipment on Monday.
Best
Jake Walker
DiscLive |
| JakeWalker |
Posted - 06/16/2004 : 05:54:28
Strange that it says shipped, because they haven't yet. They will ship on Monday. I'd like to look into why it switched to say shipped. If yours says "SHIPPED," can you email me at jake (at) disclive (dot) com with your email and shipping address?
Best
Jake |
| Ynnek4 |
Posted - 06/15/2004 : 20:10:00
anyone from disclive to comment?
thanks |
| tedjack |
Posted - 06/15/2004 : 09:05:23
That would be nice if they did ship early. I wouldn't count on it though. The Netburn versions are keeping me happy for now...
TJ |
| Ynnek4 |
Posted - 06/14/2004 : 17:06:49
yeah thats what i thought too, so i thought i might pose this question here.
hopefully they are going out early!? it also says "usps smartmail", uh oh! :(
anyway, jake, can you confirm or deny that any of the brixton sets have yet shipped?
thanks a lot. |
| shineoftheever |
Posted - 06/14/2004 : 16:58:14
They are not supposed to ship until June 21st.
"Signatures are for sissies" |
