| T O P I C R E V I E W |
| Ynnek4 |
Posted - 05/02/2004 : 20:36:40
i ordered two cds on 4-15-04, and its been giving me this message for over a week "SmartMail Shipping Soon."
anyone else getting this? |
| 35 L A T E S T R E P L I E S (Newest First) |
| eareye |
Posted - 05/27/2004 : 15:29:30
I ordered a couple of Winnipeg CDs that I haven't seen yet. I'm pretty sure it's been almost a month since the DiscLive site said they shipped.
I also can't find a charge on my credit card, which kind of worries me a bit... |
| audiodr |
Posted - 05/27/2004 : 15:04:33
hey matt, yea i'm in the same boat.. we're both in Toronto here, so I'll definitely let you know when mine arrive....waiting patiently. |
| mattb |
Posted - 05/26/2004 : 09:27:20
has everyone received their shows already? I've got 2 multiple orders that I was told were shipped 3 weeks ago to here in Canada and I still haven't got them. I order stuff from the U.S all the time and it rarely takes more than a week.
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http://www.broszkowski.com |
| benji |
Posted - 05/21/2004 : 10:11:25
well i recieved one of my shows today - so thats grand news....
it sounds pretty fucking good too....
bring on the others.......
 "I joined the Cult of Frank / I think that man deserves a DB!" |
| Little Black Francis |
Posted - 05/20/2004 : 21:59:09
I'm happy, thanks Disclive
Jake
Keep it coming!
p.s. YOu're right, that Oregon show is... from another demension...
to the may bees? |
| Little Black Francis |
Posted - 05/20/2004 : 18:46:05
I got my combo today.
Yes, it sure did take awhile, I'm not really mad though.
Packing material would really help, 2 of the discs fell out of the cases and were a bit scratched from bouncing around the inside of the box... oh well
I'm glad it got here though |
| JakeWalker |
Posted - 05/20/2004 : 09:39:31
The DiscLive 800 # is (800)585-3550.
Jake Walker
DiscLive |
| shineoftheever |
Posted - 05/19/2004 : 14:24:13
Any body know the 800 number??????
Stay tuned for signature change at 400 posts. |
| Ynnek4 |
Posted - 05/18/2004 : 13:32:31
well got my two sets today. they seem great. sound awesome.
hopefully disclive has learned a "lesson" of sorts, i am sure they have.
anyway, anyone want to trade? i would be willing to make copies form my two shows (saskatoon (659/1000)and edmonton (999/1000)) for other ones i dont have. i would record at DAO (disc at once)using easy cd creator (cd text would be on there as well) and they would be shipped very meticulously to insure no scratches.
only trading from actual disclive cd source (no mp3s).
email me at krummel76@yahoo.com to set something up.
thanks. |
| shineoftheever |
Posted - 05/18/2004 : 11:51:40
me too!
Stay tuned for signature change at 400 posts. |
| klikger |
Posted - 05/18/2004 : 11:22:08
I want my shipping charges back. Now. |
| shineoftheever |
Posted - 05/18/2004 : 10:08:08
I got my vancouver show yesterday, yet the 2 saskatoon shows that i ordered way before the start of the tour have still not arrived?????????????????????
Stay tuned for signature change at 400 posts. |
| Ynnek4 |
Posted - 05/17/2004 : 22:02:19
well, nothing yet again. i checked my ordered status on their "order tracking page", and it said "shipped." i guess thats good!?
as of right now, i dont intend to order anything from disclive again.
hopefully when my order arrives and everything is satisfactory and worth the 1 MONTH wait, i will change my mind.
|
| Little Black Francis |
Posted - 05/17/2004 : 14:38:53
I still have 4 days to be worried about my combo order, and I hope it isn't like yours. Sorry dude. Sucks when you spend a good bit of money for something suppossedly brand new and it isn't...
I hope I get mine soon... |
| beergeek |
Posted - 05/17/2004 : 12:59:30
Well I got my combination order today -- and I'm not too happy.
The packed the 15 double CDs in a case that could have held 3 times that and didn't include any packing material.
So there were loose cds (some scratched), bent corners, ripped cases, broken hubs, and for some reason there's part of a sticker on the front of one of the cases.
I will, of course, be contacting customer service for replacements. It's amazing what $0.03 worth of packing material could have saved them (and me).
As far as the fall tour goes... I know I won't by the whole set -- not sure I will buy any of them.
Cheers,
Jeff |
| JakeWalker |
Posted - 05/14/2004 : 11:07:42
Just so everyone knows, almost everything has gone out now, and if it hasn't, it will go out early next week (those being a few international multiple orders). We also posted an FAQ today to try to apologize for the delays and explained what happened.
As we say in the FAQ, we're working hard to make sure that in the future, we get this right and get the shipments out a whole heck of a lot faster. And as we also say in the FAQ, we are looking forward to proving how far we've come to all of you on the fall tour!
I'll post it here as well as on our site (http://www.disclive.com/smartmail.php)
Again, apologies and best wishes,
Jake Walker
DiscLive CTO
Shipping FAQs
When are Pixies orders scheduled to ship?
We have made tremendous progress during this week and almost everything will be out the door by today, Friday 5/14/04. There will be a few stragglers going out early next week (primarily international combination orders) but your wait is definitely almost over.
Why did shipping take you so long?
The honest answer is that we are a small company and were totally overwhelmed by the number of online orders we received for Pixies discs. In the past, we were able to keep up with hundreds of orders, but for the Pixies, we needed to ship well over 10,000 units. We also went to Canada for the first time in our existence on this tour and with the related difficulty of shipping product back to the office things took a lot longer than we expected. When we got the Pixies tour we focused our attention on making sure everything went smoothly at the venues, and admittedly did not focus enough on pre-planning the fulfillment aspect of our business.
We want everyone to know that we try hard and mean well, but that we do not pretend to be perfect. Our commitment is to learn from every mistake and make sure it does not happen again in the future. We did not handle this part of the project well and deservedly accept the complaints. We do not want to give you excuses about what happened this time around, but rather a commitment that in the future we have this all figured out.
Why should we order from you again?
We have learned an awful lot from this experience. We are in the process of developing a plan that will allow us to ship much faster, with much more transparency to our customers. We are looking forward to proving to you how much we improved on the Pixies tour this fall!
I still don't have my disc, what should I do?
We have access to tracking information from SmartMail. If you don't receive your disc(s) by May 21 (domestic) or June 1 (international), we will sort out what happened and make sure you get your replacements fast.
Sorry.
We deeply apologize that it has taken longer to get you your discs than it should have. We've taken great steps to ensure that our products will ship much faster in the future. Once you hear the discs and see the product, we think you'll agree -- it was well worth the wait! |
| debaser |
Posted - 05/14/2004 : 10:26:24
I live in France and received my Winnipeg 04.14.04 show today !!!
:-)
Pierre
They tried to give me advice
Down at the record shop
-Frank Black |
| beergeek |
Posted - 05/14/2004 : 10:14:10
My combo order now says shipped. But no tracking number. |
| My Velouria |
Posted - 05/14/2004 : 09:21:24
YEAH !! I received my Minneapolis show today, #32/1000 ! |
| cameronw01 |
Posted - 05/14/2004 : 00:26:16
quote:
Originally posted by Debaserbaby
Got my Regina disc today in Australia.
And my Edmonton cd in Australia today. |
| Debaserbaby |
Posted - 05/13/2004 : 22:46:40
Got my Regina disc today in Australia.
|
| gunner |
Posted - 05/13/2004 : 18:15:03
My CD arrived today. For those of you in Canada that should be good news...
http://ca.geocities.com/kpgordon17/ |
| somar1 |
Posted - 05/13/2004 : 17:23:26
Same situation here. I will be receiving all shows except for Minneapolis, Davis, and Indio...couldn't get those,
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http://www.camberwind.com/ |
| My Velouria |
Posted - 05/13/2004 : 09:55:54
Did anyone see my cds somewhere?? Last time they've been seen they were climbing Himalaya but nothing since...I'm getting worried... |
| drife |
Posted - 05/13/2004 : 07:28:02
I would also be willing to trade. |
| audiodr |
Posted - 05/13/2004 : 01:19:37
quote:
Originally posted by Ynnek4
talked ot disclive through their 800 number. they indicated every combination order will be shipping within the next couple days.
cant wait to get mine.
also, wanted to ask; anyone want to trade copies of shows? no mp3 sources but direct copies of the cds. i would (obviously) be interested in the first show. i will have saskatoon and reds (when they arrive) and would be happy to make copies for copies (sourced from the actual cds) of other shows.
thanks
Yea, I'd love to trade for the obvious ones that most people are probably missing. I have all the shows except for Minn, Davis and Indio..I'd gladly trade ANY show for any one of these..
cheers |
| benji |
Posted - 05/11/2004 : 16:06:48
damn all you english peeps getting your cd's...i want mine.....
"I joined the Cult of Frank / I think that man deserves a DB!" |
| gary13th |
Posted - 05/11/2004 : 15:15:14
got my vancouver 23rd april cd today ! just got to wait for my double wammy eugene set. as they say,patience is a virtue !
----------
They are about, dressed to deceive, architect David Vincent |
| pudmeister |
Posted - 05/11/2004 : 13:44:10
Got my saskatoon show today.
Sounds really weird!!! I know what everyone means by the band being 'rusty', still quality though.
"Looking through the eye of a pig I see it all" - Cypress Hill |
| Homers_pet_monkey |
Posted - 05/11/2004 : 10:13:46
WOOHOO!!! My Minneapolis arrived today. Number 54 of 1000!!!
Thanks Jake for sorting my order problems out!!! you're a star!!!
Hansel and Gretel have formed a band, .....And You Will Know Us By The Trail Of Breadcrumbs!!! |
| Ynnek4 |
Posted - 05/11/2004 : 09:48:43
talked ot disclive through their 800 number. they indicated every combination order will be shipping within the next couple days.
cant wait to get mine.
also, wanted to ask; anyone want to trade copies of shows? no mp3 sources but direct copies of the cds. i would (obviously) be interested in the first show. i will have saskatoon and reds (when they arrive) and would be happy to make copies for copies (sourced from the actual cds) of other shows.
thanks |
| My Velouria |
Posted - 05/11/2004 : 09:46:41
Mine are probably somewhere between Nepal and Malaysia... |
| benji |
Posted - 05/11/2004 : 08:31:29
well said mroocore....
but yes, the shipping schedule posted earlier in the thread states that any orders of 1 or more show will be shipped this week, regardless of whether they're national or international orders.
"I joined the Cult of Frank / I think that man deserves a DB!" |
| mattb |
Posted - 05/11/2004 : 07:48:20
I live in Canada and am expecting about 8 shows and haven't got anything either. I believe Jake from Disclive posted somewhere that all multiple orders will be shipped out this week so hopefully in a week's time we'll have them.
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http://www.broszkowski.com |
| miktho |
Posted - 05/11/2004 : 07:31:29
I live in Edmonton AB Canada. I ordered the show in Edmonton online
the night before the show (April 17). I have not received anything as of yet. Why are people over seas receiving discs before Canada? Did anybody in Canada receive discs they ordered online? This is beginning to worry me. Disclive could have at least provided a tracking number.
....frustration is running high. |
